Product and account support
Support covers sign-in, advertiser-business setup, separate Amazon Ads and Selling Partner API connections, advertiser-profile selection, marketplace status, reporting, recommendation explanations, approval controls, automation settings, disconnects and subscription billing.
- support@adzentro.com
- Support hours
- Monday to Friday, 09:00–17:00 Hong Kong time, excluding Hong Kong public holidays
- First response
- Within two business days
Include the business name, affected marketplace, approximate time and a concise description. Never email an Amazon password, authorisation token, payment-card number or unnecessary customer data.
Privacy and deletion
Use the privacy route to access, correct or delete personal information, close an account, request Amazon-data deletion or ask how data is used. Requests receive an identity and authority check before account data is disclosed or deleted.
Privacy and deletion email: privacy@adzentro.comSecurity incidents
Suspected vulnerabilities, unauthorized access or misuse of Amazon data must be sent directly to the security route. Security reports are acknowledged within one business day and triaged by severity.
Security and incident email: security@adzentro.comAmazon authorisation
Adzentro never asks for an Amazon password. Amazon Ads and Selling Partner API access are authorised separately on Amazon. Amazon-connected functions are seller-granted and capability-dependent. A customer can revoke either grant through Amazon; product support can assist with the Adzentro disconnect and deletion process.